Technical Troubleshooting

The Division of Student Affairs' mission is to promote students learning, life skills, and personal growth through a strong focus on holistic student development and collaborative partnerships that deliver superior service to, and care for, students in the spirit of Ut Prosim.

AlcoholEdu & Haven/Haven Plus

Always be sure to access AlcoholEdu and Haven through the Online Programs Home Page. Do not sign into the EverFi website directly. You will not receive credit for completing the course if it is accessed outside of the Online Programs Home Page.

  • Login by visiting the Online Programs Home Page. You will need your Hokie PID and password to enter the site. This is the same username and password you would use to access your VT Email (without @vt.edu). For an issues related to your VT credentials; i.e. password, PID, or 2-Factor authentication - Visit: http://www.computing.vt.edu/ or call 540-231-HELP (4357).
  • On the EverFi registration page you may be asked for additional information to complete the creation of your account. Do not create an additional username or password.
  • You may log in and out of the course at the end of each section. Section ends are marked with a "Next" button. DO NOT log out until you click the "Next" button or you will have to repeat the section you have just gone through. Please use the course navigation buttons instead of your browser.

While we don’t anticipate you having any trouble using the site, should they experience any difficulties or require support, the AlcoholEdu and Haven Online Technical Support Center is available 24 hours a day, 7 days a week. Click on the "Help" button located in the upper right-hand corner of every AlcoholEdu and Haven screen or call EverFi Tech Support - 866-384-9062

NOTE: You MUST use a laptop or desktop computer, handheld devices or Smartphones will NOT work for these courses. Have only one window with AlcoholEdu/Haven open, with no other apps running, including no music, DVD's, FB, G-chat, etc.

AlcoholEdu and Haven support any major web browser released within the previous two-‐year period. Some browsers may require Adobe Flash for multimedia content.

  • Chrome (latest version)
  • Firefox (latest version)
  • Safari 6
  • Microsoft Internet Explorer 10+


  • Close all other applications and tabs (i.e. iTunes, Facebook, YouTube, etc.)
  • View the course using your “Full Screen” feature
  • Ensure course is in its own browser window, not within a frame of the school portal or email client.
  • Reboot the computer.
  • If on a wireless connection, try a wired connection.
  • Disable all popup blockers and 3rd party toolbars.
  • Try accessing from a different network connection (computer lab, home, town library etc.).
  • Try accessing at a different time of day (during your network’s off-peak internet usage hours, i.e. morning).

If you have completed the steps above but are still experiencing issues, please contact our support staff. We can be reached at alcoholeduhaven@vt.edu. Please include: Your name, name of course, description of issue, and a screenshot of the issue.

DiversityEdu

Please use Google Chrome or Safari to take DiversityEdu. You can access DiversityEdu through the Online Programs Home Page, or go directly to the Canvas course management system. To log in, please use your Virginia Tech PID and password. This is the same username and password you would use to access your VT Email (without @vt.edu). For any issues related to your VT credentials; i.e. password, PID, or 2-Factor authentication - Visit: http://www.computing.vt.edu/ or call 540-231-HELP (4357).

  • In Canvas, please click on the ‘Courses’ icon on the left side of the page. Select the DiversityEdu course from your list of courses.
  • You may log in and out of the course at the end of each section. Section ends are marked with a "Next" button. You will be able to resume the course where you left off.

If you experience any difficulties accessing the course, you can contact http://www.computing.vt.edu/ or call 540-231-HELP (4357). If you are in Canvas, you can Chat with Canvas Live, or click on the ? in the lower left hand corner of the page for more help options.

Please use a laptop or desktop computer and one of these web browsers: Google Chrome or Safari. We recommend using Chrome.

If the course freezes:

  1. Be sure you are on one of our supported browsers (Chrome, Safari)
  2. Try clearing your cache, cookies and history
  3. Try a different internet connection
  • Check your browser to make sure you are using Google Chrome or Safari
  • Clear your cache, cookies, and history: http://www.wikihow.com/Clear-Your-Browser's-Cache
  • If you seem stuck, your screen may be zoomed in too much causing you to miss a prompt or navigtion button.
  1. If the audio stops playing or course freezes, exit out of course (your place will be saved) and try to restart. A “bad request” error may occur.
  2. “Bad Request” Error
    1. Clear your history, cookies and cache and restart the browser you are using or try a different browser
  3. “Content Authorization Failed” Error
    1. Try restarting browser
    2. Allow popups
      1. Chrome
      2. Safari
    3. Allow third party cookies
      1. Chrome
      2. Safari
    4. Clear out our cache and cookies
  • Close all other applications and tabs (i.e. iTunes, Facebook, YouTube, etc.)
  • View the course using your “Full Screen” feature
  • Ensure course is in its own browser window, not within a frame of the school portal or email client.
  • Reboot the computer.
  • If on a wireless connection, try a wired connection.
  • Disable all popup blockers and 3rd party toolbars.
  • Try accessing from a different network connection (computer lab, home, town library etc.).
  • Try accessing at a different time of day (during your network’s off-peak internet usage hours, i.e. morning).

If you are still having problems with the course, please contact support@diversityedu.com and have the following information ready:

  • Operating System
  • Browser and version
  • A screenshot or video of the problem

Note: These online programs are meant for students to complete on their own and not with a parent or guardian. We encourage your conversation with your student regarding the program content but please allow your student to complete the program on their own.